Rogers to credit customers for 5 days of service after outage

Rogers Communications Inc. will compensate its customers for its nationwide outage last week by crediting them with the equivalent of five days of service.

In a statement, Rogers spokesperson Chloe Luciani-Girouard said the company has been listening to its customers and Canadians from across the country who have shared how significant the impacts of the outage were for them.

Rogers wireless and internet customers were left without service in the outage that began early Friday morning last week and led to widespread disruptions.

The outage affected 911 services and financial networks, among other critical services.

The company said the outage happened as a result of a maintenance update in its core network, which caused some of its routers to malfunction.

The CRTC has asked Rogers to provide a detailed explanation by July 22, including why and how the outage happened and how it will prevent it from occurring again.