TSB investigates three-hour train delay near Hamilton GO Centre

Metrolinx says a “rule violation” caused last week’s roughly three-hour delay that left passengers trapped on a train near the Hamilton GO Centre, and an investigation has been launched.

On April 22, passengers found themselves stuck inside of a GO train travelling along the Lakeshore West line between 5 and 8 p.m.

The Transit Safety Board has opened an investigation into the incident saying it is “collecting and reviewing the data and assessing the occurrence to determine whether a full investigation will be launched.”

TSB says it is investigating this incident as it happened on federally-regulated tracks that are owned by CPKC.

“We can confirm that a group of passengers did force a door and exit the train,” says Metrolinx Media Relations in a statement.

The transit company advises passengers that while it understands the frustration customers experience with train delays, exiting the train anywhere but a station puts passengers and others at risk.

Metrolinx apologizes for the impact the event had on customers and thanks them for their patience.

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