Niagara Falls launches ‘Flood Recovery Support Registry’

The City of Niagara Falls has launched a Flood Recovery Support Registry to assist eligible residents whose homes were impacted by heavy rainfall and flooding on Aug. 2.

The registry will help coordinate additional flood recovery services for eligible residential property owners and tenants, including:

• An additional curbside collection of flood-related material or waste on Monday, Aug. 10.
• Waste drop-off passes for participating Niagara Region public waste depots.

Residents whose properties were affected by flooding are encouraged to:

• Contact their insurance provider as soon as possible to begin the claims process.
• If it is safe to do so, document flood damage with photos or videos before beginning cleanup.
• Register with the City’s Flood Recovery Support Registry if they require waste collection or disposal assistance.

Registration is required to receive flood recovery support services. Applications must be submitted by 3 p.m. on Friday, Aug. 7 to allow the collection contractor to plan for the scheduled curbside collection on Monday, Aug. 10.

Residents can register:

Online: Complete the Flood Recovery Support Registry application.
By phone: Call At Your Service Niagara Falls at 905-356-7521.
In person: Visit At Your Service Niagara Falls at City Hall or MacBain Community Centre.

Residents are encouraged to register online where possible, as At Your Service Niagara Falls may experience higher-than-normal call volumes while assisting affected residents.

For complete program details, including eligibility requirements, accepted materials, waste drop-off locations, collection guidelines and frequently asked questions, visit niagarafalls.ca/flood-support

READ MORE: Flooding prompts state of emergency in St. Catharines, Lincoln