Alectra Utilities warns customers of e-transfer bill discount scams

Alectra Utilities is warning customers about e-transfer scams promising bill discounts or promotional incentives.

The company said that recent reports indicated that scammers are impersonating Alectra representatives, contacting customers about their electricity bills and urging them to send immediate payments through e-transfers.

Some customers also received follow-up emails from addresses using free, public domains that do not belong to Alectra Utilities.

Scammers often contact customers unexpectedly and create a sense of urgency, pressuring them to send an e‐transfer immediately to secure a supposed bill discount.

Alectra is reminding customers that these emails did not come from them as they do not offer bill reductions through unsolicited calls or emails and will never request payment by e-transfer, gift card, cryptocurrency or other non-standard methods.

Customers are advised to protect themselves by verifying account information directly by calling Alectra Utilities using the phone number printed on their bill.

It is also advised to never make a payment for a charge that does not appear on the customer’s most recent Alectra Utilities bill, to not provide personal information or click on text messages claiming to offer refunds.

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