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Burlington City Service changes during COVID-19 shutdown

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Earlier this week Ontario Premier Doug Ford announced a province-wide shutdown due to the COVID-19 pandemic, and as a result the City of Burlington is announcing service changes.

TRANSIT:

Burlington Transit will continue to run as scheduled including specialized transit.

The transit terminal at 430 John St. will remain open to provide PRESTO services including SPLIT passes.

RECREATION SERVICES AND FACILITIES:

Indoor recreation facilities will close, and all programs are cancelled. Recreation Services staff are contacting user groups, renters and program participants affected by these changes. The Cit of Burlington asks residents to be patient as it will take two to four weeks for staff to process the large volume of cancellations.

Those who paid using a credit card will receive a pro-rated refund to their card where possible. This applies to rentals and program participants. All other payment methods will receive a credit to their recreation account.

Cheque refunds can be requested by emailing liveandplay@burlington.ca. The city asks that your full name and full mailing address in your request. Individuals with questions can follow up with their sport provider or user group or call Recreation Services customer service at 905-335-7738.

The Rotary Centennial Pond is open for skating, however all users must pre-register and complete the online screening at burlington.ca/screening. Capacity on the rink is 25 people.

ROADS, PARKS AND FORESTRY

Services provided by the Roads, Parks and Forestry Department will continue as needed.

Residents with questions or issues can email RPF@burlington.ca or call 905-333-6166.

CITY HALL:

Starting January 4th, 2021, City Hall will remain open for in-person service by appointment only for commissioning services and marriage licenses. Walk-ins are not permitted.

Visit burlington.ca/commissioningburlington.ca/marriages or call 905-335-7777 to book an appointment. Residents can also visit burlington.ca/onlineservices to access a variety of City services online.

COURT SERVICES – PROVINCIAL OFFENCES OFFICE

Court administration counter services at 4085 Palladium Way will remain open from 9 a.m. to 1 p.m., Monday to Friday.

Visitors to the courthouse must self-screen using the provincial e-screening application at http://covid-19.ontario.ca/courthouse-screening  and wear a mask or face covering unless exempted from by the Mandatory Mask Bylaw

Telephone payments are available at 905-637-1274, from 8:30 a.m. to 4:30 p.m., Monday to Friday. Many online services are also available by visiting https://www.burlington.ca/en/index.asp

 

The province-wide shutdown starts on Saturday, December 26th at 12:01 a.m. The shutdown will be in effect for all of southern Ontario until Saturday, January 23rd, 2021.